IT Management Services and Procurement
Alien Intelligence provides fully managed IT services and procurement for Australian businesses that need reliability, control, and clarity, not constant firefighting. We take responsibility for your day-to-day IT environment and technology lifecycle, ensuring systems stay reliable, costs remain predictable, and decisions are made with intent.
If You Rely On IT, We Keep It Operational
We don’t wait for things to break. Our managed IT services focus on prevention over response, structure over shortcuts, clarity over complexity. Every environment we manage is treated as a system, not a collection of devices. Good IT maintenance powers productive teams, that's what we're here to do.
Proactive Monitoring and Maintenance
Our AI powered tools continuously monitor systems to identify and resolve issues before they impact your business.
Responsive Service Desk Support
Your team receives timely, knowledgeable support to quickly restore productivity when issues arise.
User and Device Lifecycle Management
We manage users and devices from onboarding to offboarding, ensuring consistency, security, and control.
Patch and Update Management
Updates are applied in a structured, tested manner to maintain security without disrupting operations.
Identity and Access Management
We control who can access what, ensuring the right permissions are in place at all times.
Endpoint and System Standardisation
Devices and systems are standardised to reduce issues, simplify support, and improve reliability.
Hybrid Infrastructure Optimisation
We optimise both on-premise and cloud systems to work together efficiently and securely.
Clear Documentation and Accountability
Your environment is documented and governed so responsibilities, decisions, and changes are always clear.
Predictable Monthly Pricing
IT costs are fixed and transparent, eliminating unexpected expenses and budget uncertainty.
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Day-to-Day Support That Actually Works
Support should feel responsive, calm, and consistent.
Our service desk is designed to resolve issues quickly, reduce repeat problems, and support staff with clarity and patience, not jargon. We don’t consider issues solved until your team can work confidently again. Good IT support powers productive teams, that's what we're here to do.
Phone Support
Direct access to experienced engineers for issues that require immediate attention or discussion.
Ticket Support
Structured ticketing ensures issues are triaged, tracked, prioritised, and resolved with full visibility.
Chat Support
Quick, convenient assistance for simple questions or minor issues without disrupting workflows.
IT Procurement & Cost Governance
Technology costs spiral when procurement is reactive.
Alien Intelligence manages the full technology lifecycle, ensuring staff have what they need to do their job well. Slow computers and inadequate software are just money down the drain for your business. Good IT infrastructure powers productive teams, that's what we're here to do.
Hardware Procurement and Standardisation
We source and standardise hardware to ensure compatibility, reliability, and long-term supportability.
Software Licensing Management and Optimisation
Licensing is reviewed and optimised to reduce waste and ensure compliance.
Vendor Selection and Coordination
We manage vendor relationships to ensure accountability, performance, and alignment with your needs.
Asset Tracking and Lifecycle Planning
All technology assets are tracked and managed to support security, budgeting, and planning.
Replacement and Upgrade Forecasting
We plan upgrades in advance to avoid unexpected failures and unplanned costs.
Technical Roadmap
A clear, forward-looking plan aligns technology decisions with business goals and future growth.
Get Your Free IT Health Check Today!
Get a practical assessment of your current environment and a clear path forward. Identify risks, inefficiencies, and improvement opportunities in a single, structured review.
Proactive by Design, Not Reactive by Habit
We don’t wait for things to break. Our managed IT services focus on prevention over response, structure over shortcuts, clarity over complexity. Every environment we manage is treated as a system, not a collection of devices. Good IT maintenance powers productive teams, that's what we're here to do.
Why We Combine IT Management and Procurement
Most organisations separate IT support, procurement and lifecycle planning. That separation creates waste. By managing IT and procurement together, we ensure:
• Systems are supported end-to-end,
• Requirements are visible across departments,
• Procurement aligns with standards and can be budgeted for,
• Every decision fits into a longer-term plan.
This is how costs become predictable instead of reactive.